Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

During periods of high order volume, holidays, severe weather, inventory shortages, or unforeseen circumstances, processing times may be extended. If significant delays occur, we'll make reasonable efforts to notify you.

We reserve the right to delay, cancel, or refuse any order that cannot be verified, appears fraudulent, violates our Terms of Service, or cannot be fulfilled.

Shipping Times

Estimated delivery times vary depending on your location, carrier availability, customs processing, and product availability.

Typical estimated delivery times:

United States: 3–30 business days

These timeframes are estimates only and are not guaranteed.

Tracking Information

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier. Occasionally, tracking may take 24–72 hours to update after shipment.

Multiple Shipments

Orders containing multiple products may arrive in separate packages from different fulfillment centers.

You may receive multiple tracking numbers, and individual items may arrive on different dates.

Shipping Carriers

We work with a network of domestic and international fulfillment partners and shipping carriers. Carrier selection may vary depending on destination, inventory availability, shipping speed, and operational requirements.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, shipment may be delayed or returned. Address changes cannot be guaranteed once an order enters processing.

Orders returned due to an incorrect address may require additional shipping charges before being reshipped.

Order Changes & Cancellations

Because orders are processed quickly, requests to modify or cancel an order cannot be guaranteed.

If you need assistance, please contact seese.team@gmail.com as soon as possible. We'll do our best to accommodate your request if processing has not yet begun.

Lost, Delayed & Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

While we'll gladly assist in locating delayed shipments and communicating with the carrier, delivery delays caused by shipping carriers, weather, customs inspections, labor disruptions, or other events outside our reasonable control are not considered our responsibility.

If your package is confirmed lost by the carrier, we'll review the circumstances and determine the appropriate resolution.

If tracking indicates that a package has been delivered, but you cannot locate it, please:

Check with household members and neighbors.
Contact your local carrier.
Allow up to 48 hours for delivery updates.
Contact us if further assistance is needed.

Each claim is reviewed individually.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other governmental fees.

These charges are determined by your local government and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may result in delivery delays beyond our control.

Shipping Delays

Estimated shipping dates are provided for convenience only.

Unexpected delays may occur due to:

Weather events
Carrier disruptions
Customs inspections
High shipping volume
Inventory transfers
Supplier delays
Public holidays
Natural disasters
Government actions
Other circumstances beyond our reasonable control

We appreciate your patience should these situations arise.

Undeliverable Packages

Packages returned because of:

Incorrect addresses
Refused delivery
Failure to claim the package
Repeated unsuccessful delivery attempts

may be eligible for reshipment after additional shipping charges are paid.

Refund eligibility for undeliverable shipments will be determined in accordance with our Refund Policy.

Delivery Estimates

Delivery dates shown on our website or at checkout are estimates only.

We do not guarantee delivery by a specific date unless expressly stated in writing.

Risk of Loss

Ownership and risk of loss generally transfer to the customer upon delivery to the shipping address provided at checkout, subject to applicable consumer protection laws.

Force Majeure

We shall not be liable for shipping delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, labor shortages, strikes, customs delays, transportation interruptions, supplier disruptions, governmental actions, war, terrorism, cyberattacks, power outages, or other force majeure events.