Refund Policy

We have a 30-day refund and return policy, which means you have 30 days after receiving your item to submit a refund or return request.

All refund and return requests are individually reviewed by our support team. Submission of a request does not guarantee approval. Approval is determined at our sole discretion after reviewing the circumstances of the order, provided such discretion is exercised in accordance with applicable law.

To request a refund or return, please contact us at seese.team@gmail.com with your order number and a description of your request.

If your return is approved, we'll provide instructions on how and where to return your item, including a return address if applicable. Items returned without prior authorization will not be accepted.

You can always contact us with any refund or return questions at seese.team@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or if you receive the wrong product. We'll review the issue promptly and work toward an appropriate resolution.

Eligibility

To help us evaluate your request, we may ask for:

• Your order number or proof of purchase.
• Photos or videos of the product and packaging.
• A description of the issue.
• Return of the product when requested.

Failure to provide requested information may affect eligibility for a refund or return.

Exceptions / Non-Returnable Items

The following items are generally not eligible for return or refund unless required by applicable law:

• Personalized or custom-made products.
• Gift cards.
• Downloadable digital products.
• Products intentionally damaged, misused, modified, or used outside their intended purpose.
• Items returned without prior approval.
• Items returned after the applicable return period.

Additional product categories may be ineligible where noted on the product page.

Exchanges

If an exchange is appropriate, we'll provide instructions after reviewing your request. In many cases, the fastest option is to return the original item (if approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws. This statutory right applies in addition to any rights described in this policy.

Refunds

Once we've reviewed your request and, where applicable, received and inspected the returned item, we'll notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within approximately 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact seese.team@gmail.com.

Right to Review Requests

By submitting a refund or return request, you acknowledge that all requests are subject to review. We reserve the right to approve, deny, partially approve, or offer an alternative resolution based on the circumstances of each order, including but not limited to product condition, evidence provided, order history, suspected misuse, abuse of our policies, or other relevant factors, except where prohibited by applicable law. Nothing in this policy limits any non-waivable rights provided under applicable consumer protection laws.