Política de reembolso
Effective Date: August 4, 2026
We want you to be satisfied with your purchase. Refunds are free — we do not charge restocking fees, processing fees, or return shipping fees.
Return Window
You may request a return or refund within 30 days of delivery. Requests received after 30 days may be considered at our discretion but are not guaranteed.
How to Request a Refund
Email seese@seesetools.store with:
- Your order number
- The item(s) affected
- The reason for the request
- For damaged, defective, or incorrect items: clear photos or a short video showing the issue, and a photo of the shipping label and packaging
We respond to all requests within 1–2 business days.
What Qualifies for a Full Refund
- The item arrived damaged in transit
- The item is defective or does not function as intended
- You received the wrong item
- The item never arrived (see "Lost or Undelivered Packages" below)
- You simply changed your mind (within the 30-day window, item unused and in original condition)
Returns: Do You Need to Ship It Back?
In many cases, no. Because our products ship from distributed fulfillment centers, return shipping is often more expensive than the item itself. For many claims — particularly damaged, defective, or incorrect items — we will refund or replace you without requiring a return, and you may keep or responsibly dispose of the original item.
If a physical return is required, we will provide instructions and a prepaid return label at no cost to you. Do not ship any item back without first receiving a return authorization from us. Unauthorized returns may not be received, processed, or refunded.
Returned items must be unused, in original condition, and include all original accessories and packaging where reasonably possible.
Never ship lithium-ion batteries back to us. Batteries are regulated hazardous materials. If a battery is part of a claim, we will resolve it without a return.
What Is Not Covered
Refunds are not available for:
- Normal cosmetic variation — minor color differences, surface marks, mold lines, or packaging differences as described in Section 4 of our Terms and Conditions
- Normal wear, consumables, and wear parts — blades, trimmer line, spools, filters, belts, and similar items degrade with use
- Damage from misuse, abuse, accident, neglect, improper assembly, unauthorized modification, or use inconsistent with the manual
- Damage from commercial, rental, or industrial use
- Battery capacity loss resulting from normal charge cycles, age, or improper storage
- Performance shortfalls relative to manufacturer estimates (runtime, cutting capacity, charge time) under non-ideal conditions
- Items reported more than 30 days after delivery
- Items lost or damaged after delivery to the address you provided
- Free promotional items, gift cards, or clearance items marked final sale
Order Cancellation
Orders can be cancelled for a full refund before they enter fulfillment, typically within 12 hours of purchase. Email us immediately at seese@seesetools.store. Once an order has shipped, it must be handled under the return process above.
Expedited Shipping Charges
If you selected expedited shipping, the expedited shipping charge is refunded only if we fail to ship your order within the stated processing window, or if the order is cancelled before fulfillment. Expedited charges are not refunded for carrier delays after the package leaves our fulfillment center.
Lost, Stolen, or Undelivered Packages
If tracking shows no movement for 10 consecutive business days, contact us and we will investigate with the carrier and reship or refund.
If tracking shows delivered but you did not receive the package, contact us within 7 days. We will assist with a carrier investigation. Packages marked delivered to the correct address and subsequently lost or stolen are not automatically eligible for refund, though we will work with you in good faith.
Incorrect addresses are the customer's responsibility. If a package is returned to sender or lost due to an incorrect, incomplete, or undeliverable address provided at checkout, we may charge the cost of reshipment. Please verify your address before ordering.
Refund Processing
Approved refunds are issued to the original payment method within 3–5 business days of approval. Depending on your bank or card issuer, funds typically appear within 5–10 business days after that.
We cannot refund to a different card, account, or payment method than the one used for the original purchase.
Before You Dispute
Please contact us first. We refund freely and we resolve nearly every issue within a few business days. Filing a chargeback before contacting us delays your money — bank disputes typically take 30–90 days, while our refunds process in under a week. See Section 13 of our Terms and Conditions.
Contact
Email: seese@seesetools.store · Response time: 1–2 business days